When API Nation syncs your data between applications, it first collects data in batches or groups. You can then use the workflow log to determine whether the data pull was successful. If there is an issue retrieving your data or if certain data is being ignored by our service, these logs can be valuable - not just for you, but also for our Support Team.

 

This article will guide you through accessing the workflow logs and understanding the information they contain.

 

Accessing the Workflow Logs

 

1. Log in to your API Nation account

2. Click My Syncs at the top of the screen

 

3. Click on the workflow whose logs you would like to review

 

4. On the next screen, click Logs

 

 

5. This will allow you to view your logs for the integration over the last 30 days.

 

 

 

Reviewing the Workflow Logs

 

 

 

From - To -  This is where you can view the workflow log from a specific date range. Please note that the details of the logs are only stored for 30 days and are not retained indefinitely.

Refresh Logs - You can click this button in the log to refresh it and see if any new events have taken place.

Time - When the sync event took place.

Event - What specifically took place during the sync.

Status - The possible statuses that could be displayed are Ignored, Success, Processing and Fail.

 

 

 

Log Statuses Explained

 

Ignored

No new information to be found and synced between applications. Most of our integrations either sync every 5-20 minutes or as an application sends the information. These integrations will likely have more logs with the status ignored.

 

Success

Data has successfully been transferred between applications. When opening the log(s), you can see more details on how many contacts were received and synced. You can also see contacts that have been filtered or have failed and the reason why.

 

Processing

A sync is currently in progress. Once the sync has finished processing, it will update to one of the other three statuses (ignored, success or fail).

 

Fail

There is an issue with your workflow. When you open the log you should see a message on why the workflow is failing. Some possible reasons could be due to lack of access or trouble with your account connection. Some messages are geared towards you and some messages will need to be sent to our support team to look into the issue further. If the error needs to be sent to our team for assistance, be sure to include a screenshot of the error message.