Frequently Asked Questions:
- What is the difference between the Google Backup Suite and Dropbox integrations?
- How long does it take to sync my data?
- Do I still have access to the information once I cancel my subscription with API Nation?
- Why don't the Loop URL's work anymore?
- How do I only sync from specific profiles?
- How do I only sync loops from specific dates?
What is the difference between the Google Backup Suite and Dropbox integrations?
Great question! First, it is important to know that the cost for these integrations is the same:
- Agent account - $20 per month
- Team account - $69 per month
Another big deciding factor is how much space you receive with each account. A free account with Google Drive will give users 15GB of space, while a free account with Dropbox will give users 2GB of space. If you have a paid account with either service, we recommend seeing how much space is available before turning on your workflow.
Unfortunately API Nation does not have a way to know how much storage space is required to backup your information from dotloop, so we always recommend erring on the side of caution. In the event that your Google Drive or Dropbox accounts are low on space, this will prevent our service from continuing to backup your documents and files.
Lastly, it is important to know what you are backing up when choosing between Google Backup and Dropbox. Here is what is included with each:
Google Backup Suite
- A backup of all files in dotloop to Google Drive
- A Google Sheet containing your Address Book contacts
- A Google Sheet containing your Participants associated to Loops
- A Google Sheet containing your Loops
- A Google Sheet containing an Activity Log of your Loops
Dropbox
- A backup of all files in dotloop to Dropbox
If you are still unsure as to which integration is best for you, no worries! Please reach out to our Support Team who is more than happy to help!
How long does it take to sync my data?
Unfortunately our service cannot move over everything at once, so it will grab the information in batches and sync those every 15 minutes. On average this process can take 1-2 days to complete, depending on the amount of data that needs to be moved over.
A good way to determine if all existing information has moved over is by looking for the status "Ignored" multiple times in a row when viewing your logs. This indicates that our service has not found any new information to sync.
Do I still have access to the information once I cancel my subscription with API Nation?
Yes! Any information that is backed up to your Google Drive/Dropbox account will remain, even if you decide to cancel your subscription with us.
Why don't the Loop URL's work anymore?
In the event you used our services before losing access to dotloop, please know that links that will take you directly to the loops inside dotloop will no longer work. You will retain access to the Google Sheet that provides you with a list of your loops, but since your access to dotloop has been revoked the links to those loops will no longer work.
How do I only sync from specific profiles?
As you progress through the setup of the integration you will be presented with the opportunity to select which specific dotloop profiles you would like to sync information from. By default All Profiles will be selected, but you may pick and choose whichever profiles you wish.
How do I only sync loops from specific dates?
This setting is not required, but is useful if you are no looking to backup ALL of your loops. If perhaps you are only looking to export the Loops information starting on a specific date, then you will want to select the date using the calendar drop-down.
In the example below, we have selected to only backup Loops starting from January 1, 2022.
