Frequently Asked Questions
Why was a contact I added to my iPhone not synced?
Our integrations obtain information directly from iCloud. Please check iCloud.com/contacts to ensure the contact exists in your account. If it is listed there, email [email protected] with a screenshot of the full contact details from iCloud so we can investigate further. If your contact is in your iPhone but not iCloud, please visit this Apple Support Article.
Why are my emails and/or phone numbers not syncing?
iCloud/iPhone accounts offer a variety of labels for both email addresses and phone numbers. When contacts are saved from an incoming call or text, the default labels "Phone" and/or "Email" are used. Unfortunately, our integrations cannot access these default labels or any custom labels you may have created. For our system to correctly identify and sync contact information, the saved labels must align with those configured in the settings of your active workflow.
The following phone labels can be mapped in our workflows:
- Mobile Phone
- Work Phone
- Home Phone
- iPhone
- Main Phone
- School Phone
- Apple Watch Phone
- Pager Phone
- Other Phone
The following email labels can be mapped in our workflows:
- Home Email
- Work Email
- Other Email
- School Email
How do I sync contacts from a specific list in iCloud rather than syncing ALL of my contacts?
It is important to us that you are only moving over the contacts you wish to move and not having to clean up extra contacts that do not belong! For this reason, we added the ability for users to sync contacts from a specific list in iCloud, rather than syncing all contacts. If you wish to only sync contacts from 1 or more specific lists, you can do so by using our filter option when setting up your integration.
In the example below you will notice that we have 2 lists set up in iCloud - Buyers and Sellers. We have 66 contacts in total, but only 5 contacts in our Sellers list.
In order to sync only those 5 contacts and not all contacts, we will use the filter for Lists containing Sellers. This will allow our service to only retrieve contacts from that specific list and to place them, in this example, on a Google Sheet titled "iCloud Sellers".
iCloud Specific Information
How many App-Specific Passwords can I have?
You can have up to 25 active app-specific passwords.
Do App-Specific Passwords have a TTL?
Yes, app-specific passwords in Apple iCloud have a Time-to-Live (TTL) or expiration time, which is set to a default value of one year. After one year, the app-specific password will expire, and you will need to generate a new one if you want to continue using the app.
How to generate an App-Specific Password?
-
Sign in to appleid.apple.com.
-
In the Sign-In and Security section, select App-Specific Passwords.
-
Select Generate an app-specific password of select the Add button (+), then follow the steps on your screen.
-
Enter or paste the app-specific password into the password field of the app.
How to revoke App-Specific Passwords?
-
Sign in to appleid.apple.com.
-
In the Sign-In and Security section, select App-Specific Passwords.
-
Select the Remove button next to a password you want to delete or Revoke All.
- After you revoke a password, the app using that password will be signed out of your account until you generate a new password and sign in again.
- Any time you change or reset your primary Apple ID password, all of your app-specific passwords are revoked automatically to protect the security of your account. You need to generate new app-specific passwords for any apps that you want to continue using.
