When you sync contacts into KW Command with API Nation there is a log within your workflow that shows when the sync has started, when the sync is in progress, and when the sync has been completed. The logs will also help you and/or our Support team check to see if information is syncing properly, as well as determine why contacts are being ignored if needed.

Accessing the Workflow Logs

 

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click the KW Marketplace icon, , at the top of the screen.

3. Click My Apps.

 

4. You will see a list of your active Marketplace subscriptions, click the subscription for which you want to view a workflow log within.

 

5. Click the title of the workflow for which you want to view the sync logs.

 

6. On the next screen, click Logs.

 

 

Reviewing the Workflow Logs

 

 

From - To -  This is where you can view the sync log from a specific date range. Please note that the details of the logs are only stored for a few weeks and are not retained indefinitely.

Refresh Logs - You can click this button in the log to refresh it and see if any new events have taken place.

Time - When the sync event took place.

Event - What specifically took place during the sync.

Status - The possible statuses that could be displayed are Ignored, Success, Processing and Fail.

 

 

Log Statuses Explained

 

Ignored

No new information to be found and synced between applications. Most of our integrations either sync every 5-20 minutes or as an application sends the information. These integrations will likely have more logs with the status ignored.

 

Success

Data has successfully been transferred between applications. When opening the log(s), you can see more details on how many contacts were received and synced. You can also see contacts that have been filtered or have failed and the reason why.

 

Processing

A sync is currently in progress. Once the sync has finished processing, it will update to one of the other three statuses (ignored, success or fail).

 

Fail

There is an issue with your workflow. When you open the log you should see a message on why the workflow is failing. Some messages are geared towards you and some messages will need to be sent to our support team to look into the issue further. If the error needs to be sent to our team for assistance, be sure to include a screenshot of the error message.